Política de privacidad

Privacy Policy
1.- Who is responsible for processing your data? The entity responsible for processing your
personal data is Lua Pets. Please note that this website, www.luapets.com, is owned by Lua Pets. Accessing and/or using the website confers the status of User and implies acceptance, upon such access and/or use, of this Privacy Policy. The
User may contact the Store at the following email address:
2.- Why does Lua Pets have the right to process your data? Lua Pets has the right to process your
data for the purpose of providing its services. Lua Pets takes the
protection of your privacy and personal data very seriously. Therefore, your personal information is
kept secure and handled with the utmost care. This Privacy Policy governs access to and use
of the service that Lua Pets makes available to Users interested in the
services and Content hosted on the website. With regard to consent, the User may
withdraw it at any time by sending a message to the email address indicated
in the first section of this privacy policy, without this affecting the lawfulness of the processing
based on the consent given prior to its withdrawal.
3.- What are the purposes of Lua Pets’ processing of your personal data? Your
personal data collected by Lua Pets may be used for the following purposes, depending on the
consent provided in the corresponding registration form:
• The provision of services offered through the website.
• The sending of commercial communications and/or newsletters by Lua Pets. Thus, if the
User has given consent, their personal data may be used to send
commercial communications and/or newsletters via
mail, telephone, email, SMS/MMS, or other equivalent electronic
means of communication.
4.- Accuracy of Data Provided by Users The User guarantees the accuracy of the
personal data provided and is responsible for notifying Lua Pets of any changes thereto.
The User shall be liable, in all cases, for the accuracy of the information provided, and Lua Pets reserves the
right to exclude from the registered Services any User who has provided false information, without
prejudice to any other actions that may be available under the law.
5.- Data Retention The personal data provided will be retained by Lua Pets
as long as the User does not express a desire to unsubscribe from Lua Pets’ services, for the
purpose of receiving information about the company’s services. Subsequently, if necessary,
Lua Pets will keep the information blocked for the periods established by law.
6.- User Rights Regarding Their Data The User has the right to:
• Access their personal data.
• Request the correction of inaccurate data.
• Request the deletion of their data.
• Request the restriction of the processing of their data.
• Object to the processing of their data.
• Request data portability.
• Not be subject to automated individual decision-making.
The User may exercise all these rights by sending an email to the following address:
luapets1@gmail.com, stating the reason for the request and attaching a copy of their ID. The User
may also send their request by regular mail to the following address: luapets1@gmail.com. Without prejudice to any other administrative remedy or legal action, the User has
the right to file a complaint with a supervisory authority, particularly in the Member
State where the User has their habitual residence, place of work, or the location of the alleged infringement, in
the event that the User considers that the processing of their personal data does not comply with the regulations, as well
as well as if they are dissatisfied with the exercise of their rights. The supervisory authority to
which the complaint has been filed will inform the complainant of the progress and outcome of the
complaint.
8. Data Security. Protecting Users’ privacy and personal data is
very important to Lua Pets. For this reason, the Store does everything in its power to prevent the
misuse of such data, allowing access to it only to authorized
personnel. Lua Pets maintains security standards for the protection of personal data in
accordance with applicable regulations and has implemented all technical measures within its power to
prevent the loss, misuse, alteration, unauthorized access, and theft of the data that Users provide
through the website, although it should be noted that security measures on the Internet are not
impenetrable. Lua Pets undertakes to comply with the duty of secrecy and confidentiality regarding
personal data in accordance with applicable law, as well as to ensure its secure processing
in any international data transfers or disclosures that may occur. For those
website services that require User registration, a password must be chosen.
The User is responsible for maintaining the confidentiality of this password, as well as for all
activities that occur during the session logged in with their username and password. The User
agrees to notify Lua Pets as soon as possible of any unauthorized use of their username and/
or password or any other security breach. Lua Pets shall not be liable for any damages or
losses that may arise from the User’s failure to comply with this obligation.
9.- Revision of the Privacy Policy  Lua Pets reserves the right to revise its Privacy
Policy at any time it deems appropriate. For this reason, we ask that you review
this Privacy Policy periodically to read the most recent version. However, any
changes made to this Privacy Policy will be communicated to the User.
10. Links to Websites The Lua Pets website may contain links to websites operated by third-party
companies and organizations. Lua Pets  is not responsible for how these companies handle
privacy and personal data protection; therefore, we recommend that you carefully read the
Privacy Policy statements of these websites not owned by Lua Pets regarding
the use, processing, and protection of personal data. The terms and conditions offered by these
websites may differ from those offered by Lua Pets.
11.- Inquiries If you have any questions about this Privacy Policy or the processing of your data,
please contact Lua Pets by email at the following email address:
luapets1@gmail.com.
12. Acceptance and Consent. The User declares that they have been informed of the terms and conditions regarding
the protection of personal data and accepts and consents to the processing of such data by Lua Pets in the
manner and for the purposes indicated in this Privacy Policy.
in the manner and for the purposes indicated in this Privacy Policy.
SMS Marketing and Notifications We value your privacy and the information you choose to share in
connection with our SMS marketing service. We use this information to send you
text notifications (regarding your order, including reminders for abandoned payments),
marketing offers via text, and transactional texts, including review requests from us.
Our website uses cookies to track the items you place in your
shopping cart, even when you have abandoned your checkout process. This information is used
to determine when to send cart reminder messages via SMS.